Chapter 1: General Information 1.1 About this Document 1.2 New and Important Features of Cycle 20 1.3 General Guidelines for Proposal Preparation 1.4 Resources, Documentation and Tools 1.4.1 Cycle 20 Announcement Web Page 1.4.2 Phase I “Roadmap” 1.4.3 HST Primer 1.4.4 Instrument Handbooks 1.4.5 The Astronomer’s Proposal Tool (APT) 1.4.6 Exposure Time Calculators (ETCs) 1.4.7 HST Data Archive 1.4.8 Duplication checking 1.5 STScI Help Desk 1.6 Organization of this Document 1.6.1 Policies, Procedures and General Information 1.6.2 Preparing and Submitting Your Proposal 1.6.3 Information Pertaining to Accepted Proposals 1.6.4 Appendices