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Space Telescope Science Institute
Hard Science/Soft Skills

Christine Porath

The Cost of Bad Behavior

Christine Porath
John Bahcall Auditorium
2:00 p.m.
April 24, 2012

Christine Porath's research focuses on the effects of bad behavior, and how organizations can create more positive environments where people can thrive; and how individuals and organizations benefit in terms of individual well-being and performance.

As employees exchange seemingly inconsequential inconsiderate words and deeds, productivity plummets and norms are shredded. If employees are behaving badly toward one another, it means that individuals and teams are losing time, effort, energy, focus, creativity, loyalty and commitment.

Far from a minor inconvenience, workplace incivility is one of todayʼs most substantial economic drains on American business. The effects are real and the drag on productivity is nasty.

In addition to her book, The Cost of Bad Behavior, Ms. Porathʼs research has appeared in the Academy of Management Journal, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, Journal of Consumer Research, Journal of Applied Social Psychology, Harvard Business Review, and in several other journals and books.

Her work related to incivility has been featured worldwide in over 500 television, radio and print outlets (including 20/20, Time, Wall Street Journal, Financial Times, L.A. Times, The Washington Post, NBC, CBS, ABC, FoxNews, CNN, BBC, NPR, and msnbc).