Questions sent to the Help Desk during normal business hours are usually answered within one hour. Questions received outside normal business hours will be answered within the first two hours of the next business day. Usually, the Help Desk staff will reply with the answer to a question, but occasionally they will need more time to investigate the answer. In these cases, they will reply with an estimate of the time needed to reply with the full answer.
We ask that you please send all initial inquiries to the Help Desk. If your question requires a WFPC2 Instrument Scientist to answer it, the Help Desk staff will put a WFPC2 Instrument Scientist in contact with you. By sending your request to the Help Desk, you are guaranteed that someone will provide a timely response.
To contact the Help Desk at STScI:
To contact the ST-ECF Help Desk in Europe: