Introduction

1.8 The Help Desk at STScI


STScI maintains a Help Desk whose staff quickly provide answers to any HST-related topic, including questions about WFPC2 and the Cycle 7 proposal process. The Help Desk staff has access to all of the resources available at the Institute. They maintain a database of frequently asked questions and answers, so that many questions can be answered immediately. The Help Desk staff can also provide copies of STScI documentation, in either hardcopy or electronic form, including Instrument Science Reports and Instrument Handbooks.

Questions sent to the Help Desk during normal business hours are usually answered within one hour. Questions received outside normal business hours will be answered within the first two hours of the next business day. Usually, the Help Desk staff will reply with the answer to a question, but occasionally they will need more time to investigate the answer. In these cases, they will reply with an estimate of the time needed to reply with the full answer.

We ask that you please send all initial inquiries to the Help Desk. If your question requires a WFPC2 Instrument Scientist to answer it, the Help Desk staff will put a WFPC2 Instrument Scientist in contact with you. By sending your request to the Help Desk, you are guaranteed that someone will provide a timely response.

To contact the Help Desk at STScI:

The Space Telescope European Coordinating Facility (ST-ECF) also maintains a Help Desk. European users should generally contact the ST-ECF for help; all other users should contact STScI.

To contact the ST-ECF Help Desk in Europe: