TITLE: Prototype Support Tools for VLT Operations AUTHORS: Alberto Maurizio Chavan (ESO), Gino Giannone (Serco), David Silva (ESO), Tony Krueger (STScI), Glenn Miller (STScI) ABSTRACT: ESO's Very Large Telescope (VLT) is a complex and expensive system. One of its most important design goals is efficiency of operations, to maximize the scientific productivity of the observatory. ``Service mode'' observations will take up a significant fraction of the VLT's time, with the goal of matching the best observing conditions to the most demanding scientific programmes. Such an operational scheme requires extensive computer support in the area of observation preparation and execution. In this paper we present some of the software tools developed at ESO to support VLT observers, both staff and external. These tools are prototype implementations of the final VLT systems, and are used to support daily operations at ESO's New Technology Telescope (NTT) in La Silla, Chile. At the time the SPIE conference starts, our Phase II Proposal Preparation system (P2PP) and the Observing Tool (OT) will have been in use for over a year, while the Scheduling tool (SCHED), based on the Hubble Space Telescope scheduler and integrated with the OT, will be undergoing an operational test. We plan to present our and our users' experience in the area of observation preparation, and early results of the application of software scheduling tools to support ``service mode'' operations.